Shipping policy

Thank you for choosing WARREN GLADSTONE. Based in Palmerston North, New Zealand, our online store focuses on retailing premium fresh seafood and chilled and frozen meat products. We abide by strict order handling protocols and adopt professional insulated cold-chain packaging with ice packs to preserve food freshness, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold-chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh and frozen food orders will be delivered via professional cold-chain shipping service, with an estimated delivery period of 15 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, New Zealand biosecurity checks, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. WARREN GLADSTONE shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Perishable fresh goods cannot be reserved for re-delivery, and all deterioration losses caused by address returns shall be borne by buyers.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long-distance cold-chain transportation may cause packaging rupture, slight thawing or extrusion damage to fresh and frozen products. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage Notice
All seafood and meat products are perishable goods with limited shelf life. Each batch of products is packaged with professional cold-chain protection. Customers shall store, thaw and consume the goods in accordance with standard food safety requirements after receiving parcels. We reject after-sales claims for spoilage, discoloration and quality damage caused by improper storage, delayed pickup and improper manual handling after delivery.
International Shipping and Customs Notice
We provide global cross-border shipping services for all fresh food merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees, biosecurity inspection fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection, biosecurity disposal and relevant losses arising from buyers' non-compliance with local import declaration and food entry regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: WARREN GLADSTONE
Phone number: +64 22 953 1760
Email: info@warlsto.shop
Physical address: 326 Church Street, Palmerston North Central, Palmerston North 4410, New Zealand